Our Service Terms

No Signed Contracts Required

We do not require long term legal Contracts, or any fixed written commitments from our Users.
When requested we will provide Users a Service Level Guarantee and fix Fees for a specific timeframe.
All services are provided on a rolling monthly basis. 

No Advance Fees or Up-Front Deposits Required

Our first invoice for payment is sent only after the Platform has officially been tested and "Approved" by User ready to to go Live. By that point you will have viewed, tested & experienced 100% total substantiation of the Platform's capability, all as presented in demonstrations and committed too in our Proposal.

Software Fees (Fees are only Invoiced once Platform is Live)

1. One-time (Year 1 Only) Initial Build & Set-up Fee (invoiced only after Platform is Approved Live)
This One-time Set up Fee covers our Programmer time required to modify the Platform to meet any unique requirements of the User's online setup.

As we already work with so many other Clubs in the same space, upwards of 90 - 95% of the online Platform is ready to go for your set-up, (which you don't pay for),  but as we know from experience that no 2 Clubs operate 100% identically the same, we will allocate Programmers to modify the Platform to meet your exact needs. 

Amortization of this Initial One-time Setup Fee can be discussed.

2. Monthly, Quarterly or Per Season Hosting, Service, & Support Fees
This Fee covers online Hosting, Service, Support, Security, Maintenance & Staff training, all as required. 

3. Future Software Change Fees
Within a typical 90 -120 day period after go Live, we try to accommodate software refinements as part of the original Proposal to ensure your Platform is running optimally, and is streamlined for your operations. 

Of course any software bugs or deficiencies discovered at any time will be quickly fixed (naturally at our expense).

Going forward once the Platform is running optimally, we understand that you do not want to be assessed Programmer fees for each & every single minor change request, so we strive to maintain goodwill by changing the little things as much as possible without charge.

However, somewhere down the road you may request broader changes to the Platform that will require our Programmers to swing into action. The good news of course, is that we can respond to these requests in a timely manner, as our software can be quickly (meaning inexpensively) modified to meet these new requirements. At the point of request we will provide an emailed estimate in advance of any potential billable Programmer fees.

Cancellation Policy

Service Cancellation can occur on 30 days prior written notice. For cancellation of monthly services no exit Fees or Penalties are assessed. To cancel any service please contact Paul Standen at pwstanden@jegysoft.com.

Fee Currency

For services provided in Canada all funds are in Canadian dollars.
For services provided in the United States all funds are in U.S. dollars.
For services provided in the United Kingdom all funds are in Pound Sterling.

Refund Policy

In the event of a Cancellation of Service, refunds are not issued for any previous software service, or Programmer fees paid.