Our Service Terms

Signed Contracts Not Required

We do not require long term signed Contracts or any written commitments from our cliubs.
When requested by a club we will provide a service level gurantee & fixed fee commitments for a specific timeframe.
All online services are provided on a rolling monthly basis.

Advance Fees or Deposits are Not Required

Club will receive its first invoice only after you have officially "Approved" your Platform ready to to go LIve online. By that point your Club staff will have experienced 100% substantiation of our software's flexibility & capability, all as presented in our demonstrations.

Software Fees (invoiced once online Platform is Live)

Our Fees are typically comprised of 3 categories:

1. One-time Initial Set-up Fee (invoiced only after date Club Approves platform to go Live)
Fees are assessed for the Iniital Set-up required to meet the unqiue requirements of your Club. Given that we already work with so many other clubs in your sport, upwards of 95% of  the online platform is ready to go for your Club, (which you don't pay for), but since from experience we know that no 2 Racquet clubs operate 100% identically the same, we set these fees in advance required to modify the last 5% of your platform so it exactly meets your needs. Amortization of this Initial One-time Setup Fee can be discussed.

2. Monthly, Quarterly or Per Season Hosting & Software Service Fees
The Hosting & Service Fee covers online hosting, service, support, security, maintenance & staff training, all as required. Billing payment plans can be tailored to meet your parameters.

3. Future Software Change Fees
Within a 90 day period after go Live we typically accommodate all software issues requested on the original project to ensure your online solution is running optimal, and is streamlined online for your operations. 

Of course any software bugs or deficiencies discovered at any time will be quickly fixed (naturally at our expense), as soon as we are notified of such.

Thereafter once the platform is operational, we acknowldege that no Club wants to be nickel and dimed for every single software change requested, so we strive to maintain goodwill by changing the little things as much as possible without charge. However somewhere down the road Clubs typically require changes to the online software that will require our programmers to swing into action. The good news is that we can respond to these change requests in a timely manner, as our online software can be easily (and quickly, "meaning inexpensively") modified to meet your new requirements. Threfore we will be happy to complete these changes on your Club's behalf. At that point we will provide an advance estimate of any potential billable programmer hours.

Cancellation Policy

Service cancellation can occur on 30 days prior written notice. For cancellation of monthly services no fees or penalties are assessed. To cancel any services please contact Paul Standen at pwstanden@jegysoft.com.

Currency

For services provided in Canada all funds are in Canadian dollars.
For services provided in the United States all funds are in US dollars.
For services provided in the United Kingdom all funds are in Pounds Sterling.

Refund Policy

In the event of a Cancellation of  Service, refunds are not issued for previous service or billable hours.